Our commitment
Hapi Auto aims to make all of its online services accessible to everyone, regardless of ability or assistive technology. We align with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.
What we do
- Compliant color contrast (body > 4.5:1, large text > 3:1)
- Every interactive element is keyboard-navigable with a visible focus state
- Informative images carry descriptive
alttext - Forms have explicit labels associated to each field
- The site works with the major screen readers (NVDA, JAWS, VoiceOver, TalkBack)
- Content is available in French and English
- No information is conveyed by color alone
Known limitations
We are actively working on:
- Archive product photos don't always have detailed alt text
- Some PDFs from before 2024 are not properly tagged
Evaluation
An independent third-party accessibility audit is scheduled annually. The latest report is available on request at accessibilite@hapi-auto.ca.
Report a barrier
If you hit an accessibility barrier, we want to know. Call 418 559-6860, email accessibilite@hapi-auto.ca, or use the contact page. We respond within 48 business hours and fix the issue as soon as we can, ideally within 10 days.
Alternate formats
You can request our site information in an alternate format (large print, audio document, Quebec Sign Language). We respond at no additional charge.